Privacy Policy

Effective Date: 10/2/2024

This Privacy Policy describes how ai2talk ("we," "us," or "our"), operated by a sole proprietor based in Canada, collects, uses, and shares information when you use our services. ai2talk values your privacy and is committed to protecting your personal data. This Privacy Policy applies to the use of our service and explains your rights in relation to the personal information we collect.

1. Information We Collect

When you use ai2talk, we may collect the following types of personal data:

• Name: To personalize your experience.
• Email Address: To communicate with you about our services.
• Profile Photo: If provided, to personalize your account.
• Session Recordings (in text format): To improve our services and understand how our tools are used.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Improving Services: We analyze data from session recordings and other interactions to improve the quality of our services.
• Communication: We use your email address to provide customer support, inform you of updates, or send relevant information related to ai2talk.

3. Data Sharing and Processing

We use third-party platforms for data processing and service operations:

• Deepgram: Used for transcription services.
• Microsoft: Used for data processing and infrastructure services.
• OpenAI: Utilized for AI-based processing of the text data generated during sessions.
• Stripe: Used for payment processing. Your payment information is handled directly by Stripe, and we do not store your payment details.

We may also use Google Tag Manager to track user interactions and cookies for analyzing web traffic and improving our service.

4. Data Storage and Security

Your data is stored on servers located in the United States. We take reasonable steps to protect your data, including encrypting it both at rest and in transit. Although we strive to secure your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We store personal data indefinitely unless you request its deletion.

5. Your Rights

You have the right to:

• Access Your Data: Request a copy of the personal data we hold about you.
• Correct Your Data: Request corrections to your personal data.
• Delete Your Data: Request deletion of your data from our systems.

To exercise any of these rights, please contact us at support@ai2talk.com.

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our site and analyze user behavior. This includes the use of Google Tag Manager to track how users interact with our website.

You can control cookie preferences through your browser settings.

7. Minors

Our service is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe that a minor has provided us with personal information, please contact us at support@ai2talk.com, and we will take steps to delete such information.

8. Data Transfers

As mentioned, your data is processed and stored in the United States. By using ai2talk, you consent to the transfer of your data to our third-party providers located outside of Canada, including the U.S.

9. Contact Information

If you have any questions or concerns about your privacy or this Privacy Policy, please contact us at:

Email: support@ai2talk.com
Aleksandr Tsimbalistov
Sole Proprietor, ai2talk

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. However, we will not notify users of changes unless required by law.